This Privacy Policy describes how Sponix ("we", "our", or "us") collects, uses, and shares your personal information when you use our food delivery platform — including the Sponix customer app, restaurant partner app, and delivery partner app.
When you create a Sponix account, we collect your name, email address, phone number, and a password. Restaurant partners and delivery partners additionally provide business details, identity verification documents, and bank account information for payouts.
When you place an order, we collect your delivery address, order contents, special instructions, and payment method details. We retain order history to enable re-ordering and to resolve disputes.
We collect device identifiers (such as an advertising ID), operating system version, app version, IP address, and crash reports. This information is used to maintain and improve the app.
Restaurant partners may upload photos of menu items and their restaurant. Customers and delivery partners may upload a profile photo. We do not access your camera or photo library without your explicit permission.
| Recipient | What is shared | Why |
|---|---|---|
| Restaurant partners | Customer name, delivery address, order details | To prepare and dispatch your order |
| Delivery partners | Customer name, delivery address, phone number | To complete the delivery |
| Payment processor (Razorpay) | Payment card/UPI details, order amount | To process payments securely |
| Cloud infrastructure (Railway, Supabase) | All data stored in our databases | Hosting and data storage |
| Push notification services (Expo) | Device push token | To deliver order status notifications |
We do not sell your personal information to third parties. We do not share your data for third-party advertising.
Customers — we request your location to display nearby restaurants and to pre-fill your delivery address. You may also enter an address manually without granting location permission.
Delivery partners — we request your precise location continuously while you are on an active delivery to show your real-time position to the customer and restaurant. Background location is only used during an active delivery session.
Location data is not shared with third parties for advertising or analytics purposes.
We send push notifications to inform you about order status changes (e.g., "Your order is on the way"), new orders (for restaurant and delivery partners), and occasional promotions. You can disable push notifications at any time from your in-app profile settings or from your device's system settings.
Card, UPI, and wallet payment details are processed directly by Razorpay, a PCI DSS-compliant payment processor. Sponix does not store your full card number, CVV, or expiry date on our servers.
Cash-on-delivery orders do not involve any card data.
We retain your account data for as long as your account is active. Order records are retained for a minimum of three years to comply with financial recordkeeping requirements. You may request deletion of your account and associated data at any time (see Account Deletion below); we will process the request within 30 days, subject to legal retention obligations.
We use industry-standard measures to protect your data: HTTPS for all data in transit, bcrypt password hashing, and role-based access controls. Despite these measures, no system is completely secure. If you believe your account has been compromised, please contact us immediately.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at sponixventures@gmail.com.
You can request deletion of your Sponix account and associated personal data at any time, using either method below:
We process account deletion requests within 30 days. Once processed, your profile information, saved addresses, and payment references are permanently removed. Order history may be retained for a limited period where required for financial recordkeeping, tax, or fraud-prevention purposes, as described in Data Retention above, after which it is deleted or anonymised.
Sponix is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via in-app notification or email at least 7 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of Sponix after the effective date constitutes acceptance of the updated policy.
These Terms of Service ("Terms") govern your use of the Sponix food delivery platform — including the Sponix customer app, restaurant partner app, and delivery partner app (collectively, the "Platform"). By creating an account or using the Platform, you agree to these Terms.
You must be at least 13 years old to use Sponix. By using the Platform, you confirm that you meet this age requirement. If you are between 13 and 18, you may use Sponix only with the consent of a parent or guardian.
You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at sponixventures@gmail.com if you suspect unauthorised access.
You may not create multiple accounts or use another person's account without permission. We reserve the right to suspend or terminate accounts that violate these Terms.
When you place an order through Sponix, you are entering into a contract directly with the restaurant for the food and with the delivery partner for the delivery service. Sponix acts as a technology platform facilitating this transaction.
Prices displayed on the Platform include any applicable taxes unless stated otherwise. Delivery charges, if any, are shown before you confirm your order. Prices may change at any time at the restaurant's discretion.
We accept cash on delivery, UPI, and card payments (via Razorpay). By providing payment details, you authorise Sponix to charge the displayed amount. All transactions are encrypted and handled by our PCI DSS-compliant payment processor.
You may cancel an order before the restaurant confirms it. Once confirmed, cancellations are subject to the restaurant's discretion. Refunds for valid cancellations or order issues are processed within 5–7 business days to your original payment method. For concerns, contact us at sponixventures@gmail.com.
Estimated delivery times are approximations only and may vary due to traffic, weather, or restaurant preparation time. Sponix is not liable for delays outside our reasonable control.
You are responsible for providing an accurate and accessible delivery address. If our delivery partner is unable to reach you or access the delivery location, the order may be cancelled without a refund.
Live tracking — you can follow your delivery in real time through the Sponix app. Location data is only used during active deliveries.
Restaurant partners must be approved by Sponix before joining the Platform. By joining, you agree to:
Sponix reserves the right to remove restaurant partners who repeatedly receive poor ratings, violate food safety standards, or breach these Terms.
Delivery partners are independent contractors, not employees of Sponix. By joining the Platform, you agree to:
Earnings are calculated based on completed deliveries and are transferred to your registered bank account on a regular schedule communicated to you on joining.
You must not use the Platform to:
Violations may result in immediate account suspension and, where appropriate, referral to law enforcement.
All content on the Platform — including the Sponix name, logo, design, and software — is owned by or licensed to Sponix and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
By uploading content (such as profile photos or menu images), you grant Sponix a non-exclusive, royalty-free licence to use, display, and reproduce that content in connection with operating the Platform.
To the fullest extent permitted by applicable law, Sponix shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of data, revenue, or goodwill.
Sponix acts as an intermediary between customers, restaurants, and delivery partners. We are not responsible for the quality of food prepared by restaurants or for incidents that occur during delivery. Our total liability to you in connection with any claim shall not exceed the value of the order to which the claim relates.
You may delete your account at any time through the app, or by emailing us (see Account Deletion). We may suspend or terminate your access immediately if we believe you have violated these Terms or if required by law, without prior notice.
On termination, your right to use the Platform ceases. Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Governing Law) shall continue to apply.
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Haryana, India.
We encourage you to contact us first to resolve any dispute informally before initiating legal proceedings.
Sponix Support
Email: sponixventures@gmail.com
Phone: +91 72062 54476
Legal: sponixventures@gmail.com